“Excuse me – my name is ___, and you are? And how do I spell your last name? And how do I spell your spouse’s name?”

“And your address is ___, and this is ___?”

“Just in case we’re running a little late – we value your time – the best number to get a hold of you is 619 or 760?”

Make sure ALL homeowners are present for the inspection.

“Now tomorrow at ___ is a good time for you – you won’t be on work calls or going to the gym? — and your spouse ___, they won’t be picking up the kids or working from home?”

“Now tomorrow at ___, my guy will come out and do a full inspection for you. Take measurements and pictures. Then he will sit down with you, show you a copy of our credentials – license, bond, insurance – show you some styles and options to choose from, and leave you an exact price in writing for if and when you’re ready. — FAIR ENOUGH?”

“What will happen next: in 5–10 minutes my office is going to give you a call to confirm tomorrow’s appointment – and to make sure I was a nice guy :) We’re not a spam-type company, so if you don’t answer the call, there will be no inspection, and my boss will send me back to confirm at the door with him on the phone – just to make sure I was indeed a nice guy! – Have a great day!”